Orchid carried out a detailed assessment of our Customer services department with a view to driving improvements. Keith's ability to analyse & interpret the business has proved to be invaluable in driving the department forward.

We have now implemented a detailed plan of action to improve our Customer Services department.

Gaynor Raycraft
Customer Service Manager
Hammonds Furniture Ltd
01455 623305
Gaynor.Raycraft@Hammonds-uk.com

His extensive customer service and change management expertise gave us the confidence to introduce Keith Gait in to a senior leadership role at the heart of our operations during a pivotal 3 months of our transformation programme. He immediately enhanced our operational leadership capacity and capability, and his adaptability and flexibility were fundamental to our success during this time.

Ian Rosser
Client Non Disclosure
Tel : 07813 197384
Email : ian@inspere.co.uk


During the time that Keith Gait worked with A4e he displayed a real capability to set up and manage a complex, bespoke in-house call centre for A4e. Keith carried out the brief that he was required to fulfil, including recruiting a permanent Call Centre Manager, and we now have an active and profitable addition to the company.

David Bailey
Director of The UK College
A4e Consult Ltd
Sheffield

Tel:: 0114 223 6694
Email: dbailey@a4e.co.uk




Orchid demonstrated real passion for what they do. Keith implemented a customer experience recovery programme delivering substantial and measurable improvements to our levels of customer satisfaction.

Managing Director
Mobile Telephony Client




Orchid delivered a new contact centre for us on time and with the minimum of fuss, displaying a sound and dynamic approach to their work.

Customer Service Manager
Local Authority




Orchid delivered a superb performance improvement programme for both sales and service. In addition their APPLE assessment programme has recruited several valuable and high caliber additions to our team

Managing Director
Non Disclosure Agreement