Testimonials
I hired Keith to manage end to end contact centre provision for a high profile project.
Keith has been superb in his expert knowledge and his specific skill set in contact, web & customer service.
I know that Keith is regarded as one of the best in the industry & his JFDI approach, professionalism has been really valued by me & my team.
James Hawkins
Programme Manager - Aviva
01603 682 937
James.Hawkins@aviva.co.uk
Keith was engaged to drive forward our Consumer 3 year customer experience and call centre strategy, and to make it fit for purpose within this fast growing division.
Using a well defined methodology he achieved excellent results in accelerated timescales, and was able to navigate our organisation adeptly and manage stakeholders to achieve the desired outcomes.
I would strongly recommend Keith to any company wishing to do the same.
Ian Clarke
UK Chief Operating Officer - Marsh (MMC)
0207 357 2548
Ian.X.Clarke@marsh.com
Keith is very professional and has a wealth of knowledge with regards to Call Centre environments. He has the ability to find innovative ways to optimize best practice within contact centres. I would not hesitate to recommend Keith to any contact centre looking to improve their performance and delivery
Dionne Cleal
Senior Operations Manager
Barclaycard
Keith and Orchid were instrumental in designing our customer services strategy, which has lead to Hammonds having best in class performance. He comes highly recommended
Guy Stanton
Services Director
Hammonds Furniture
guy.stanton@hammonds-uk.com
We used Keith to instigate a change in our call centre. He helped us move our Service Desk into a kpi driven arena which we have evolved over time. He was really good at showing ROI and measuring their effectiveness. It was a valuable piece of work for us
Shelley Tanner
Head of HR and Marketing
Cobweb
shelley.tanner@cobweb.com
Keith Gait provides an exceptional level of service and value. He has an outstanding knowledge of the industry and an intuitive understanding of his customers' requirements. The solution he developed for my business exceeded my expectations because it met my needs more fully than what I specified in the brief. He knew what kind of contact centre I needed better than I did myself. Keith is responsive, flexible and highly professional. He is also a pleasure to work with
Gerry Bagnall
Athena
07796 420690
Orchid came to work for us as we were going through the selection process for an outsourced call-centre. They brought a detailed knowledge of the market-place and the key players and quickly re-organised our previous shortlist to remove some candidates who weren't able to deliver and to add some additional ones who would.
This market knowledge and insight was invaluable to us and without it we would have missed out on the company who ended up being the preferred supplier.
Keith also revamped our selection process and criteria ensuring that we focused our energy and our efforts on the things that were really important to us; his experience and ability meant we gained the confidence of the key stakeholders across the business who bought into the process and the ultimate selection.
Keith not only brings knowledge and expertise, he brings an enthusiasm for his craft and an integrity within his business dealings which is an asset to any organisation - I look forward to working with him again
Keith has boundless knowledge and enthusiasm for his job, he fits seamlessly into a team - building great relationships and trust which allow him to influence to get the right result. I thoroughly enjoyed working with Keith and have no hesitation in recommending him”
Kathy Coleman
Programme Manager - AXA
07803 207401
Orchid carried out a detailed assessment of our Customer services department with a view to driving improvements. Keith's ability to analyse & interpret the business has proved to be invaluable in driving the department forward.
We have now implemented a detailed plan of action to improve our Customer Services department.
Gaynor Raycraft
Customer Service Manager
Hammonds Furniture Ltd
01455 623305
Gaynor.Raycraft@Hammonds-uk.com
Keith became part of our project team when we were working on a strategic outsourcing project for Sainsbury's and was an invaluable asset to the group.
His knowledge and pertinent contributions helped ensure a successful project outcome with full engagement of internal stakeholders throughout.
Andy Benzie
Contact Centres Manager - Sainsburys
During the time that Keith Gait worked with A4e he displayed a real capability to set up and manage a complex, bespoke in-house call centre for A4e. Keith carried out the brief that he was required to fulfil, including recruiting a permanent Call Centre Manager, and we now have an active and profitable addition to the company.
David Bailey
Director of The UK College
A4e Consult Ltd
Sheffield
Tel:: 0114 223 6694
Email: dbailey@a4e.co.uk
His extensive customer service and change management expertise gave us the confidence to introduce Keith Gait in to a senior leadership role at the heart of our operations during a pivotal 3 months of our transformation programme. He immediately enhanced our operational leadership capacity and capability, and his adaptability and flexibility were fundamental to our success during this time.
Ian Rosser
Client Non Disclosure
Tel : 07813 197384
Email : ian@inspere.co.uk