Orchid Consulting - Call Centre and Customer Experience Consultants

Recruitment

At Orchid, we provide an effective, open and straight forward solution for the recruitment of all levels of staff, from executives, directors and senior managers to frontline leaders and call handling personnel.

Our approach covers the following key areas:

Person and Job specifications

Response Handling

Telephone Interviewing

Short Listing

Assessment Centres

APPLE, Our Exclusive Assessment Methodology uses a structured and scored framework for assessment consisting of:

Structured Interview

Numeracy and Literacy Test

Written Exercise

Listening Test

Role Play – Team Meeting

Group Exercise