Recruitment


At Orchid, we provide an effective, open and straight forward solution for the recruitment of all levels of staff, from executives, directors and senior managers to frontline leaders and call handling personnel.


Our approach covers the following key areas:

  • Person and Job specifications
  • Advertisement
  • Response Handling
  • Telephone Interviewing
  • Short Listing
  • Assessment Centres

    • APPLE, Our Exclusive Assessment Methodology uses a structured and scored framework for assessment consisting of:

  • Structured Interview
  • Numeracy and Literacy Test
  • Written Exercise
  • Listening Test
  • Role Play - Team Meeting
  • Group Exercise

    • Contact us now to see more of APPLE - Assessment of People Performance Learning and Experience


    Challenges in Call Centre Recruitment


    Poor recruitment processes and practices will have an destructive effect on the performance of your call centre. Poor recruitment is major contributor to Absenteeism and Attrition.


    Begin your recruitment process by clearly defining the customer service skills required. Define what you believe it is necessary for them to already possess and what you can train. Be realistic.


    Don't just rely on an interview to judge whether someone is suitable for a customer facing role. You must test and asses them in real life scenarios. Implement a structured and measured recruitment and assessment process.


    Case Studies


    Case studies recount real life business situations that present to business executives a dilemma. Our case studies put the real life scenario into the context of the factors that influence it. They also show how by working with Orchid you can have real, measurable and accountable solutions to your challenges.


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    Don't just take our word for it - click here to see what our clients have to say.