PressOrchid are delighted to report that owner and principal consultant, Keith Gait, has been named in the Top 100 most respected people in the industry, by Call Centre Helper magazine Keith has over 18 years experience in the customer service and contact centre field. He began his career as an advisor and is passionate about operations that recognise their people as well as their customers. Founded after 18 years in the call centre industry, Orchid is recognised as a leader in its field, with a reputation for honesty, integrity, and quality of delivery. Prior to establishing Orchid, Keith was customer service director at Sainsburys mobile and had a successful career with organisations such as Sitel, Barclaycard and NHS Direct and has completed performance improvement and transformation programmes for a wide range of clients. Keith is author of 101 Ways to Improve Customer Service, The Attrition Waterfall and has judged at both The National Customer Service Awards and the CCF European Call Centre Awards. Click here to read more |
03-Jun-10: Over one in two broadband customers have switched providers  14-Sep-09: Orchid's Keith Gait named in the industry Top 100 03-Apr-09: The Top 50 Call Centres for Customer Service Orchid are once again proud to be supporting the Top 50 programme. 13-Jan-09: Orchid launches its New Website 08-Jul-08: Orchid Consultant wins Interim Manager of the Year
 Page 1 of 2 |