PressDo you have a true measure of the customer experience your call centre is offering compared with other leading companies? Brought to you by CCF magazine, The Top 50 Call Centres for Customer Service is the UK's most comprehensive benchmarking programme, which also provides a workflow tool to aid continuous performance improvement. And the best part is that this is a consumer-friendly piece of research that can be used to boost the profile of your call centre amongst both your customers and your internal business colleagues. To find out more and to apply to become part of the programme, click here 10 great reasons to get involved 1. Have a true measure of how your organisation really performs compared with other leaders in your market sector and across the UK 2. Identify the key drivers of customer satisfaction in your call centre and how you can improve your performance to grow market share 3. Boost staff morale and motivation by showing confidence in their performance and inspire them to consistently deliver outstanding service to gain a high ranking 4. Send out a positive message across all media focused on why you have an exceptional call centre and help redress the negative public perception of call centres 5. Gain valuable, independent insight into how existing & potential customers actually perceive your service and their likelihood of repurchasing and recommending 6. Discover whether your call centre is enhancing or detracting from your brand including identifying areas of strength and those in need of improvement 7. Show your existing customers and potential customers that you really care about providing great service by listening to real customer feedback, not analytics, to improve your offering 8. Take pride in a visible badge of achievement, the Top 50 logo and positive PR helps you to retain your star performers and attract top talent 9. Meet your peers who are facing similar challenges and share ideas. Taking part provides you automatic entry into the exclusive CCF Directors Club 10. Raise the profile of your contact centre among key stakeholders including your board members, helping you to secure funds for future investment |
03-Jun-10: Over one in two broadband customers have switched providers  14-Sep-09: Orchid's Keith Gait named in the industry Top 100 03-Apr-09: The Top 50 Call Centres for Customer Service Orchid are once again proud to be supporting the Top 50 programme. 13-Jan-09: Orchid launches its New Website 08-Jul-08: Orchid Consultant wins Interim Manager of the Year
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