Outsourcing

Outsourcing part or all of your contact centre requirements can be a valuable channel for many businesses. The costs however of a poorly selected supplier, and of ineffective management of your outsourcer can be incalculable.

At Orchid, we begin by understanding your business objectives and operational preferences to find the best supplier for your organisation. Our process reduces risk and builds a solid foundation for a successful relationship with agreed and managed costs and improved customer experience.

We are also experienced in the auditing of existing outsourced relationships to improve performance or reduce costs. Our experience shows that effective Outsource Supplier Account Management will often produce the required improvements in delivery, reducing the requirement and costs involved in switching suppliers.

COMFORT, Our Exclusive Supplier Evaluation Model uses a structured framework assessing the following key areas:

The COMFORT model also covers the key stages in managing your tender process.

Contact us now to see more of COMFORT

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