Our Clients
Orchid's track record of successful and sustainable delivery for our clients is assured by only employing the very top people within the industry. All our Partners and Principal Consultants must have at least 15 years experience within call centres, and must have started their careers as a frontline advisor. It is also mandatory that they have experience in both in house and outsourced environments, have worked across various job roles in both Sales and Service, and that they have a track record of success across a range of sectors.
Why have we chosen to use our client page to share this information?
It is because that very foundation upon which Orchid prides itself, has given many blue-chip and household names the confidence to entrust their most valuable commodity - Customer Experience in the hands of Orchid.
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Testimonials
Orchid carried out a detailed assessment of our Customer services department with a view to driving improvements. Keith's ability to analyse & interpret the business has proved to be invaluable in driving the department forward.
We have now implemented a detailed plan of action to improve our Customer Services department.
Gaynor Raycraft
Customer Service Manager
Click to view more testimonials
Case Studies
Case studies recount real life business situations that present to business executives a dilemma. Our case studies put the real life scenario into the context of the factors that influence it. They also show how by working with Orchid you can have real, measurable and accountable solutions to your challenges.