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20-Aug-09 Tesco to create 800 call centre jobs in Scotland

Tesco today announced plans to create more than 800 jobs in personal finance by opening a customer service centre in central Glasgow.

The centre has been built with the help of a £5 million grant from the Scottish government.

Andrew Higginson, chief executive of Tesco Retailing Services, said: "The opening of the new customer service centre will be a significant step towards Tesco Personal Finance offering a full banking service. It is hard to ignore that people's trust in the banking sector is at a very low ebb."

Alistair Darling, the Chancellor, who is scheduled to visit Tesco Personal Finance's Edinburgh base today, said: “I want to see increased competition in the (banking) system and that’s why Tesco’s announcement today is important.

“We do need more competition in the system. The last couple of years has seen a significant reduction in the number of people, both from abroad and British-based banks, who are lending into the market.

“We need more competition and that’s something that we intend to encourage.”

Tesco bought out RBS’s 50 per cent stake in Tesco Personal Finance, the joint venture between the bank and the supermarket, last year.

The group is considering expanding its presence in banking by tapping the wholesale credit markets and has been mooted in the City and in the press as a possible buyer of Northern Rock.

Tesco Personal Finance has six million customer accounts and offers 28 different financial products such as general insurance and personal loans.

Its new operations centre is set to open in the first half of 2010


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