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19-Aug-09 Call centre health care petition launched

The family of a teenage girl who died after being misdiagnosed with swine flu have begun a petition against “call centre healthcare”.

Charlotte Hartey, 16, from Oswestry, Shropshire died on July 31 from complications that arose from tonsilitis.

The teenager was prescribed Tamiflu after she was misdiagnosed with swine flu in a telephone consultation, according to her family. They say she developed blood poisoning after being rushed to hospital.

A post-mortem examination revealed that Charlotte was not suffering from swine flu, and died of natural causes.

In a bid to stop telephone diagnoses, her family have now set up an online petition on social networking site Facebook.

Speaking from Greece, where the family are currently on holiday, Charlotte’s 19-year-old brother Tristan said: “Our aim is that every person has the right to be personally seen by a doctor.

“Medical diagnosis over the telephone has to be banned as it is not allowing this right to be fulfilled and causing people to die.”


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