Orchid Call Centre Consulting was founded in 2005, and is chaired by Keith Gait, who is the Principal Consultant. Prior to founding Orchid, Keith had previously worked for companies such as Sitel, NTL, Ventura, and was also Customer Service Director at Sainsbury's Mobile.

In 2007, Keith was a judge at both The National Customer Service Awards, and the CCF European Call Centre Awards, and in 2008 he has been asked to be a judge again.

We know what the best looks like

What do we do?

It is very difficult to convey on a website all that we do, as so much of our call centre consultants work is bespoked for the particular challenges that you may be facing. The key areas where we have successfully supported many clients like yourselves previously, fall broadly into three main themes 

 

This covers many, many areas, but we achieve these improvements with a combination of:-

 

 

Are we any good?

Well here are some of our recent achievements for Clients

 

•         Reduced attrition from 120% to under 50% in 4 months, saving our client over £1.4million in recruitment and training costs

 

•         Improved service level from 44% to 91% in 7 weeks, with no increase in staff.

 

•         Reduced abandon rate from 35% to 2.7%

 

•         Reduced average speed of answer from 2.5 minutes to 16 seconds