Orchid Consulting Ltd require additional senior call centre professionals to undertake performance improvement and consulting work for our primary clients.
Outstanding strategic call centre and operational experience is vital, as is a strong customer service focus. You must have managed at a senior level in a high volume or large site, as well as be able to demonstrate a track record in delivering significant performance improvements
These roles are initially on an interim basis, with the opportunity for permanent roles and partnerships within Orchid in the future . Project durations are typically 3-6 months.
Suitably experienced and available candidates are requested to email brief career history and key skills summary to cv@orchidconsulting.co.uk
If you wish to join the company at this exiting stage
of their growth and believe you posses the essential skills and
experience required for this challenging role, please email your CV to
us at
cv@orchidconsulting.co.uk
We are now seeking an experienced Call Centre Manager on a 3 – 6 month contract. Using key members of experienced staff to support and share the workload, to organise, coach and support all staff to ensure that sales and service standards and targets are reached or exceeded and clear objectives are set in all areas.
To supervise and motivate the individuals to develop their skills, ensuring the delivery of excellent customer service and sales at all times by using a problem-solving attitude and commercially sound principles. To deliver sales and service targets set by the Director of Operations.
Key Accountabilities
Day to day management of 12 Team Leaders and a team of 120 sales and service agents
Responsible for development of Sales revenue target
Responsible for the training and development of your Team
Responsible for team motivation and incentives
Increasing the standard of customer service within the teams
Key Skills
Leadership (motivating, developing and directing team to achieve targets)
Problem Solving
Results Orientation
Decision Making
Persuasion and Negotiation
Customer Focus
Team Orientation
Energetic (enthusiastic, keen to learn and develop career)
You will have a minimum of 5 years experience in managing a Telesales and Customer Service operation
Should you feel you have the skills and experience for this challenging role, please forward your CV to us at cv@orchidconsulting.co.uk
If you wish to join the company at this exiting stage
of their growth and believe you posses the essential skills and
experience required for this challenging role, please email your CV to
us at
cv@orchidconsulting.co.uk
Following a consultation project with Orchid, our client now requires a Process Mapping / BPR Analyst. The role is to map existing processes within the business, and, facilitiating discussions with wider stakeholders, identify where improvments can be made, and map the desired future state for the operation.
It is expected this role will last for a minimum of 3 months, and an attractive daily rate is offered, plus expenses
If you wish to join the company at this exiting stage
of their growth and believe you posses the essential skills and
experience required for this challenging role, please email your CV to
us at
cv@orchidconsulting.co.uk
Following a consultation project with Orchid, our client now requires a Team Manager to work in its Customer Service Department.
The role is to drive improvements in the performance of the teams, and to develop the Customer Advisors to deliver an outstanding level of service, ensuring the company meets its commitments to customers
You must have previous experience in managing and developing a team in either a Call Centre or Customer Service environment
An attractive salary is offered for this position
If you wish to join the company at this exiting stage
of their growth and believe you posses the essential skills and
experience required for this challenging role, please email your CV to
us at
cv@orchidconsulting.co.uk
