Consulting

Our call centre consulting uses a range of tools and approaches to fully evaluate the current position of your centre, and provides recommendations, plans and actions to drive sustainable performance improvements. Our Call Centre Consultants and Interim Managers will drive the implementation of the operational improvements.

By using Orchid you gain access to top management expertise. We are an effective solution for short term challenges facing your centre, and a source of fresh thinking and innovative ideas. As well as strategic capability, Orchid Consultants are also implementers focused on delivery and meeting your business objectives.

Orchid work effectively for you by getting to grips with your organisation quickly to begin making a real difference to your contact centre in a short space of time. We also believe in a transfer of skills and experience to your team, ensuring their value remains in the business long after the end of the assignment.

The introduction to Orchid working with you is often through APRICOT, our exclusive Call Centre Audit Tool. The audit provides an with a thorough review of your call centre operation focusing on people, performance and processes. Following this you receive practical advice on how to improve your operation. With recommendations for operational improvements and efficiencies, including structure, processes and culture.

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Click here to view APRICOT – Audit of People Recruitment Information Customers Operations and Technology.

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