Improving Performance in Call Centres and Customer Service Environments
At Orchid Call Centre Consultants we believe in making a real and measurable difference to the call centre by providing effective and sustainable solutions to improve the performance and function of each aspect of the organisation.
Orchid is a people based call centre consultancy, run by call centre people for call centre people, and we take this approach throughout the work that we do. We work on the frontline, delivering performance improvements where it matters most.
Orchid Call Centre Consulting work effectively for you by getting to grips with your organisation quickly to begin making a real difference to your contact centre in a short space of time. We also believe in a transfer of skills and experience to your team, ensuring their value remains in the business long after the end of the assignment.
Our Vision
To be recognised by our clients, their customers, and our peers, for outstanding delivery. We will achieve this through living our values, developing our expertise, and differentiating through our people.
Our Values
- Client Satisfaction guarantees our future, and is therefore our priority.
- Demonstrate the maximum degree of professional competence at all times.
- Trust in others, and be worthy of their trust.
- Communicate and inform openly.
- Develop and share knowledge.
- Continuous development of our Delivery and Expertise proposition
- Maintain the highest standards of integrity in all our dealings.
Our Objectives
- To be a leading supplier of consultancy services to the UK call centre market.
- We will measure our success by year on year revenue growth of 30% and a market share against our competitors of 12.5%.
- We aim to achieve these objectives with revenue of £2.5 million by 2012.
101 Ways To Improve Your Customer Service
This publication is available to download free of charge.
Written by Keith Gait, it is a must read for everyone who manages customer facing staff, or works with the public. It is an essential tool for anybody who has a customer service function within their control, and offers immediate and practical solutions that can be implemented into your business immediately
